Losing a loved one is difficult under any circumstances, but when a death occurs overseas, or when someone wishes to be returned to their home country, this can become even more stressful. The process of transporting a deceased person’s remains internationally is called repatriation.
Questions about paperwork, flights, government requirements and timelines can quickly become overwhelming for families, especially while grieving, but the good news is that you do not have to navigate this process alone. At Windsor Funerals, we can assist families with international repatriation arrangements. Our role is to manage the practical details, communicate with the necessary organisations, and support your family every step of the way.
What Is Repatriation?
Repatriation is the process of transporting someone who has died from one country to another. The two main scenarios we encounter are returning a New Zealander home after they have passed away overseas, and returning someone who has died in New Zealand to their country of birth or residence.
Every country has its own legal requirements, which is why having an experienced funeral director coordinate the process can make a real difference.
Where to begin: Contact a Funeral Director
One of the first things we recommend doing when a family member passes away is to contact a funeral director experienced in international repatriation. A funeral director can liaise with overseas funeral directors, airlines, embassies, consulates, hospitals and government agencies on your behalf, allowing you to focus on your family rather than logistics.
What Documentation Is Required?
Every repatriation is different, but there are several documents that are commonly required.
These may include:
- Death Certificate
- Medical Certificate of Cause of Death
- Passport of the deceased
- Embalming Certificate
- Export permits
- Airline documentation
- Customs clearance documents
Some countries have additional requirements, and sometimes documents may need to be translated or certified.
Our team manages these requirements and works with overseas authorities to ensure everything is completed correctly before travel arrangements are made.
How Long Does Repatriation Take?
One common question is how long the process will take.
In many cases, international repatriations take approximately one to two weeks, however this is dependent on several factors, such as the country involved, local government processing times, airline availability or whether the Coroner is involved.
Throughout the process, we can help keep your family informed so you know what to expect at every stage.
What Happens Before Travel?
Before international transport can take place, several practical arrangements need to be completed.
Depending on the destination country’s requirements, this may include preparing the deceased for travel, arranging a suitable casket or shipping container, completing health documentation and obtaining airline approval. Each airline has specific regulations regarding international transportation, and these requirements vary between countries.
Our experienced team manages these details on your behalf to ensure everything complies with international standards.
Can We Still Have a Viewing?
In many cases, yes.
Whether a viewing is possible depends on several factors, including the condition of the deceased, the family’s wishes and the requirements of the country involved.
If a viewing can be arranged, we will discuss the available options with you and ensure your loved one is cared for with the utmost dignity and respect.
What Does Repatriation Cost?
Because every international repatriation is unique, costs vary considerably. Once we understand your family’s circumstances, we can provide a clear, transparent estimate and explain each component of the costs involved.
Travel Insurance May Help
Many comprehensive travel insurance policies include cover for the repatriation of a deceased person. If your loved one was travelling at the time of their death, it is worth contacting their insurer as soon as possible to understand what assistance may be available. We are happy to work directly with the insurer and assist with any documentation they require.
Frequently Asked Questions
Can ashes be brought into New Zealand?
Yes. Cremated remains can usually be brought into New Zealand, although there are documentation requirements that vary depending on the country of origin.
Does a family member have to travel with the deceased?
No. The deceased person travels as air cargo under carefully managed arrangements. Family members don’t have to accompany the body, but they can travel separately if they choose.
We’re Here When You Need Us
Whether you need to bring someone home to New Zealand or arrange for them to return overseas, our experienced funeral directors are here to guide you with compassion, professionalism and care.
If you have questions about international repatriation or need immediate assistance, please contact the Windsor Funerals team. We’re here to support you every step of the way.
